Frequently Asked Questions
Everything you need to know to create your dream home.
What is the standard shipping timeframe for furniture items?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, for large furniture pieces and delicate home decor, we offer a premium white-glove service that includes room-of-choice delivery, assembly, and removal of packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your materials sustainably sourced?
Casta Diva Home is committed to sustainability. We prioritize working with artisans and manufacturers who use FSC-certified wood and eco-friendly textiles whenever possible.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.